CASE STUDY
MAC Street Industrial Uncovers $818,939 of Hail Damage
Client
DKV Investments
Commercial, Store Front
Property Details
Closets By Design
Date of Loss: July 15, 2016
Hail Size: 1.5’’
Roof Type: EPDM
Value Added: $818,939
Situation
The current roofing system was leaking, however the prior roofer and insurance adjuster inspected the property and reported ‘no damage’.
MAC Street Industrial was contacted to repair a portion of the membrane, which had tightened and split due to old age and sun exposure.
Outcome
In addition to the repair, we utilized our team approach to search for any latent hail damage that may have impacted the property in the past.
Applying our specialized knowledge, we were able to prove that there was, in fact, latent hail damage to the surface below the membrane. Proving that the substrate under the membrane had been damaged, and proving that micro fractures to the membrane itself also existed; we were able to help the client achieve full insurance coverage of the damaged system through insurance proceeds.
Summary
THE CHALLENGE
The property manager of this building had struggled for years with tenant frustration and complaints due to the ongoing roof leaks. The old system was a mechanically fastened EPDM membrane. The property manager had been loyal to another roofer, whom they had used for years. Both the roofer and insurance adjuster inspected the roof, reporting ‘no damage’, other than age. This roof was at the end of its life, and the owner faced a large replacement cost due to necessary code upgrades.
The property manager then requested MAC Street Industrial to come out and complete a repair to the EPDM, which had tightened and split due to years of exposure to the sun.
THE SOLUTION
Once the repair was completed, our team researched potential storm impact dates for this location. After identifying a potential historical impact date, we were able to discover hidden damage that eluded the previous roofer and adjuster. Although the damage was not apparent, we knew this didn’t tell the whole story. Utilizing our expert knowledge of commercial and industrial roofing systems, we were able to determine that there was extensive hail damage to the substrate, which supported the current EPDM membrane.
Our ability to document this damage to the insurance company convinced them that they were obligated to pay for a full roof replacement. Additionally, with our knowledge of building code requirements, we were able to prove that the roof replacement also required significant upgrades. We maximized the claim to benefit the client by utilizing these new code requirements.
We added nearly $1 million in value to this building with a new roof system- at no additional expense to the property owner other than the deductible.
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